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Making an Online
Car Reservation
General Information
The car reservation engine offers interactive, real-time access to car
rates and availability, enabling you to book the best rates
instantaneously through the Internet. You are able to retrieve rates
directly from our central reservation system, and see them on your screen
within seconds.
From the search page, you can input your criteria to obtain rates and
availability for car vendors. When selecting a Car Company, you can either
specify a vendor of your preference. By specifing a specific vendor (Car
Company) you will obtain a selection of rates & cars to choose from.
When you don't select a Car Company you will obtain a list of Car Companys
that have available cars with a rate average. Then by clicking on
"View All Rates" will retrieve a specific list of available cars
with a list of car rates. When you have found the car you are looking for,
click on the "Book Now" link to take you to the Reservation
Page.
You must be using Microsoft Internet Explorer, Netscape or another Web
browser that uses the same security scheme as Netscape. Using an
incompatible Web browser will result in an error message from our secure
Netscape booking server. This is designed to protect you since everything
you enter will be secure -- credit card, name, dates, etc.
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Check Car Availability
and Rates
To check availability and rates, fill the Car Search form with the
following criteria (all fields are mandatory unless noted below):
- Pick Up City:
The airport code of the airport you will be picking your car up at.
- Drop Off City:
The airport code of the airport you will be dropping your car off at.
- Pick Up Date:
The date you will pick up your car (defaults to tomorrow's date)
- Drop Off Date:
The date you will drop off your car (defaults to tomorrow's date)
- Car Type:
This is the style of car you would like, i.e. Mini Van, SUV, Economy
Car, etc.
- Transmission:
If you have preference whether your car is an automatic or manual
transmission.
- Car Company:
The date you will drop off your car (defaults to tomorrow's date)
- Currency:
To display the rate of the rental in a currency other than the
location's default.
Once all the fields are filled in, click on the "FIND AVAILABLE
CARS" button. The request is sent to our reservation system and
obtains the rates and availability for the requested time period. This
information is returned to you within seconds.
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Make a Car Reservation
Once the Car Engine returns the rates available for the time period you
have requested, you may scroll and review the rates and their
descriptions. In order to make a reservation, click on the "Reserve
Car " link next to the desired rate.
The Reservation Form will display once you have selected a rate. You
must have a secure Internet browser (Ex: Netscape or Microsoft Internet
Explorer) in order to proceed any further in making a car reservation.
The Reservation Fields are (all fields are mandatory unless noted below):
- First Name:
First name of the guest
- Last Name:
Last name, or surname, of the guest
- Telephone
A telephone number for the guest
- Email Address:
An Email address for the guest. A confirmed notification of the
reservation will be sent to this Email address. If the reservation is
subsequently canceled, a cancellation notification will also be
forwarded to this Email address. For security purposes, any
notifications sent to Email will NOT contain credit card numbers.
- Street Address, Suite or Apt. Number, City, State, Zip Postal
Code, and Country:
A mailing address for the guest.
- Re-Enter Email Address:
This field is necessary in order to make sure the confirmation of the
booking or cancellation notification is sent to the correct address.
- Credit Card Type:
Click on the button next to the credit card you will be entering.
- Credit Card Number:
All car reservations made online require a credit card number to
guarantee or retrieve the reservation. Since the booking form is a
secure transaction, the credit card number will be encrypted for
security purposes.
- Expiration Date:
Enter the month and year expiration date of the credit card. An
example of the format is 12/99.
Once the form is complete, click on the "Make Reservation"
button. The reservation request will be transmitted to the car for
immediate processing. A reply is normally received within 60 seconds.
If your reservation has been confirmed, a notification will be displayed
on your screen and a confirmation email will be delivered to the address
your provided
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Cancel a Reservation
To cancel a reservation you can click on the link below or you can call
our Customer Service Center.
When cancelling a car reservation go to: Car
Cancel Form.
You will need the following information when filling out this form:
- First Name:
First name of the guest
- Last Name:
Last name, or surname, of the guest
- Confirmation Number:
The confirmation number returned by us during the reservations
process.
Once the form is complete, click on the "Find Reservation"
button. If the information you entered is valid, a page will display all
the details of your reservation. Click on the "Cancel
Reservation" button and your request will be sent to the reservations
system. Within seconds a page will appear with your cancellation number.
If you do not wish to cancel the reservation, simply select an item from
the jump bar, or use your browser's page back function to return to a
previous page, or exit your web browser.
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Security Information and
Guidelines
Due to the openness and accessibility of the Internet, guidelines have
been established on the number and type of transactions an individual may
attempt. These guidelines are listed below:
- Email Information
Sensitive information such as Credit Card Numbers and Expiration Dates
will not be sent through the Email system. All sensitive information
will be encrypted utilizing your browser's secured functions.
- Security
All reservations and forms used to retrieve reservations send
information in an encrypted format.
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Multiple Car Reservations
You are be able to book up to 2 cars using our car engine at the same
time. No need to make the same booking more than once.
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Customer Service
Please Call our Customer Service Division if you...
- You would like to change your car reservation directly, Click
here for a list of phone numbers.
- Are having trouble making a reservation for a particular car in the
online reservation system, please contact our Travel Reservations
Center.
Travel Reservations Center
- 9 AM to 12 Midnight, Monday - Friday, 10 AM to 8 PM Saturday and
Sunday (Eastern Standard Time)
- 1-888-729-7705 USA and Canada Toll Free
- Direct: 561-845-8899 or 561-845-8860
- Fax: 561-845-5466
- If you would like to cancel a car reservation click
here.
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Rental Car Company List
- ACE Rent a Car:
Huntsville Alabama 800-833-4216
Phoenix Arizona 800-223-4779
Burbank California 800-356-4925
Los Angeles California 800-747-7766
San Diego California 800-736-8693
Toronto Canada 866-245-5501
Aurora Colorado 303-755-4141
Boulder Colorado 303-415-0380
Colorado Springs Colorado 877-708-2277
Denver Colorado 800-429-2280
Denver (Lakewood) Colorado 303-239-8950
Denver (Westminster) Colorado 303-427-4800
Denver Highlands Ranch Colorado 303-347-2288
Denver Tech Center Colorado 303-220-5995
Downtown Denver Colorado 303-620-0044
Miami Florida 800-609-7701
Orlando Florida 800-656-4223
West Palm Beach Florida 800-695-9995
Athens Greece 301-968-0700
Chicago (O'Hare) Illinois 800-323-3221
Libertyville Illinois 847-362-6740
Lombard Illinois 630-889-1606
Schaumburg Illinois 847-882-6424
Bloomington Indiana 812-336-1501
Greenwood Indiana 800-242-7368
Indianapolis (Airport) Indiana 800-242-7368
Indianapolis (East) Indiana 800-242-7368
Kokomo Indiana 765-453-3939
Lafayette Indiana 765-463-5548
New Orleans LA 877-469-4007
Minneapolis Minnesota 800-886-3733
Kansas City Missouri 800-258-1288
Billings Montana 800-362-1100
Las Vegas Nevada 800-634-6779
Blue Point New York 877-296-2277
Syracuse New York 800-633-1331
Philadelphia Pennsylvania 800-898-4630
Myrtle Beach South Carolina 800-441-3741
Austin Texas 800-554-4408
San Antonio Texas 800-880-8267
St. Croix Virgin Islands 888-878-4227
Seattle Washington 800-227-5397
- Advantage:
800-777-5500
- Americar:
Orlando Florida 800-743-7483
Syracuse New York 800-633-1331
Huntsville Alabama 800-833-4216
Minneapolis 800-886-3733
Albany New York 518-785-4711
- Alamo:
800-GO ALAMO
- City Rent a Car:
800-736-8693
- Discount Rental:
877-478-2833
- Europcar:
33 1 30 44 90 00
- Enterprise:
1-877-858-3884
- Able Rent a Car:
800-ABLE-RNT
- Fox Rent a Car:
800-225-4369
- Holiday Rent:
61 (02) 9918 4994
- Interamerican:
800-327-1278
- L&M:
800-666-0807
- Midway:
888-682-0166
- New Frontier:
416-675-2000
- Rent Rite:
800-289-5343
- Usave Auto:
800-438-2300
- Southwest Car:
800-476-8849
- Sixt:
49 (0) 89 / 7 44 44-0
- Payless:
727.321.6352
- Budget:
Online Reservation Support 800-404-8033
Budget US Reservations 800-527-0700
Global Language Desk 800-992-2776
One-way Truck Reservations 800-367-0522
Customer Relations 800-214-6094
Meetings & Conventions 800-842-5628
Membership Services 800-283-4384
Corporate Sales 800-526-6406
Support Line (TDD)800-826-5510
Special Needs Drivers 800-526-6408
- Hertz:
For Billing Inquiries 800-654-4173
For Reservations in the U.S.A. 800-654-3131
To Extend Your Current Reservation in the U.S.A. 800-654-4174
For International Reservations 800-654-3001
For Hearing Impaired (TDD)800-654-2280
- Avis:
800-230-4898
- Nation Car Rental:
800-CAR-RENT
- Dollar:
800-800-3665
- Sears:
800-527-7000
- Thrifty:
800-THRIFTY
- Resort:
800-289-5343
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What are Featured
Car Rental Companies?
Featured Car Rental Companies offer special rates, instant confirmation at
time of reservation, dedicated customer service, and more than 250
locations and/or 10 countries around the globe. Most of them also provide
you with the estimated total for your rental and mandatory charges.
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Can I only pick up a car
at an airport?
No, with our new car reservation system, you can pick up your car at
either an airport and also at other locations outside the airport.
Resorts, Ports, and within cities are some of the places where you can
pick up your rental.
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Will I get charged a
drop off fee for a one-way rental?
Check the policies for the location of your desired rental. Most companies
have a description of any geographical restrictions and drop off
information. If there is such charge, it will be displayed at the time of
booking.
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How old do I have to be
in order to rent a car?
Check the policies for the location of your desired rental. The age
restriction changes from location to location and from country to country.
In the United States, the norm is 25 years of age. Some locations have
exceptions for corporate accounts and may allow persons with 21 years of
age to rent a car. In other countries this restriction can be higher or
lower. Please check the policies section on age restriction for more
detailed information. Please be aware that additional charges may apply
for renters under the age or the rental can be denied.
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What do I need to know in
regards to insurance and waivers?
Check the policies for the location of your desired rental. Most rentals
do not include any insurance coverage. However several types of coverage
can be purchased at most locations. Most companies only provide minimum
liability coverage.
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Can I add Special
Equipment to my rental, how much is it?
Yes, you can add up to four special equipment(s) to your rental. You will
need to check the policies for availability and prices.
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How much will my rental
be?
Currently, most of the Feature Car Rental Companies return the
estimated total for your rental. This amount is displayed on top of the
reservation form as well as in your confirmation email. The estimated
total for your rental includes the total of all rates, taxes, fees,
mandatory charges, surcharges and applicable drop off charge that the
customer must pay either by law or by local policy, for the length of a
particular rental request. It does not include optional services such as
insurance waivers, special equipment, mileage charges, or gasoline, etc.
If the estimated total for your rental is not displayed, you will be
notified of you're an estimated total at the time of pick up. Daily,
Weekend Daily, Weekly, and Monthly rates DO NOT
include taxes, mandatory charges, service charges, fees, extra charges, or
any other incidentals.
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What can I send to
the rental companies in the Special Requests field?
You can send specific requests such as color preference, multiple special
equipment (such as multiple child car seats) and other information that
can help the rental company to satisfy your needs. We will send this
information to the company, but such requests are not guaranteed and will
not be confirmed. Also additional charges may apply for some requests.
Contact the rental company if you have any questions in regards to your
special request
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Where and how do I pick
up my car?
If you are picking up your car at an airport location, we display the desk
location of the rental company. You can also obtain any transportation
information (such as shuttle information) and the telephone number of the
company from the policies section of our system.
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What documents do I need
to present at the time of pick up, what about driving records?
The requirements change from company to company, but in general you must
bring a valid driver's license and a valid credit card under the name of
the renter. Also you must have a good driving record or the rental can be
revoked.
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